Refund policy

Every CUSTOMS hat is embroidered to order with the exact words you choose. Because each piece is made just for you, our return policy works a little differently than an off-the-shelf store.

Custom items

We can't accept returns, exchanges, or refunds for a change of mind, or for a spelling or color choice made at checkout. Please double-check your text, thread color, and hat color before ordering — what you type is what we stitch.

If something's wrong on our end

If your hat arrives damaged, defective, or different from what you ordered (wrong color, wrong text, a spelling error we made, or a manufacturing flaw), we'll make it right. Email us at dev@wip.llc within 14 days of delivery with your order number and a photo, and we'll send a free replacement or issue a full refund at no cost to you.

Refunds

Once an issue is approved, refunds are returned to your original payment method within 5–10 business days.

Questions about an order? Reach us any time at dev@wip.llc.